Customer Service Supervisor [multiple positions]
£14.15 per hour
Closing Date 20 April 2026
About Us
The idea at the heart of the Edinburgh Festival Fringe is simple: anyone with a desire to perform and a venue willing to host them is welcome. No individual or committee determines who can or cannot perform at the Fringe.
The Edinburgh Festival Fringe Society was founded by artists to nurture and uphold the Fringe's values of inclusivity, experimentation and imagination. We exist to support, advise and encourage everyone who wants to participate in the Fringe, provide information and assistance to audiences, and celebrate the Fringe and what it stands for all over the world.
About the Role
The principal role of our Customer Service Supervisors is to manage and advise a team of Customer Service Assistants and to ensure the efficient operation of the Customer Services team. The Customer Service Supervisors are responsible for providing an exceptionally high standard of service to the customers of the Edinburgh Festival Fringe Society. Under the guidance of the Customer Service Coordinator, and with the help of the Customer Service Assistants, the successful applicants will be responsible for dealing with complex customer queries, issues and complaints.
These roles will also work closely with the Box Office management team and wider Society to ensure that the Fringe ethos of providing excellent customer service is adhered to across the organisation.
We are looking for an experienced, proactive and principles-led HR Manager who understands what a positive working culture looks and feels like, with excellent project management skills to deliver an array of HR projects. You will be an approachable and supportive HR generalist who is able to establish trust and credibility with your colleagues, working together to find solutions to challenges and ensuring compliance with Society policies and current legislation.
How to Apply
- Download: the full job description HERE
- Apply: via the dedicated jobs portal HERE
- Deadline: 10am on Monday 20 April
- Interviews: to be held on 27 and 28 April
We use positive action under section 159 of the Equality Act in relation to disability or race. This means that if we have two candidates of equal merit in our process, we will seek to take forward the D/deaf, disabled, Black, Asian or ethnically diverse candidate in order to diversify our staff team.