Box Office and Customer Service Assistant [7 positions]
£13.45 per hour
Closing Date 29 March 2026
Part Time, Fixed Term
About the Organisation
The Royal Edinburgh Military Tattoo is a world-class event, rooted in Scottish tradition, offering audiences an experience like no other. Performed to a live audience of 230,000 each year on the iconic Edinburgh Castle Esplanade, the Tattoo showcases creativity through music, precision performances and dance from military and cultural acts from around the globe.
The success of the Tattoo relies on the connection of performers, staff, and audiences and this enables us to contribute to Services and Arts charities each year. We’re looking for enthusiastic, passionate, and personable people to work with us and join our world-class team.
About the Role
To deliver excellent customer service to audiences and ticket buyers in the lead up to and during their Tattoo experience. As a first-class ambassador for The Royal Edinburgh Military Tattoo, you will be required to:
- Provide excellent customer service and communication through our Box Office by email, telephone and face to face with members of the public and travel trade from around the world.
- Assist in the processing of orders for Tattoo tickets, hospitality packages, memberships and merchandise.
- Carry out administrative ticket sales tasks, including data logging.
- Help customers with online bookings, accessing their mobile tickets, offering their tickets for resale and other ticketing enquiries.
- Prepare and despatch Tattoo tickets and passes.
- Aid customers with queries at the Tattoo venue.